app.satisfied.sh
Conversation intelligence for physical retail
Hear why customers buy, and why they don't
Satisfied captures the sales conversations your staff already have, links each one to an anonymous customer journey from your existing cameras, and tells you what to change to sell more.
Conversation · Denim · 14:06staff app
“Do you have the black slim in 32/34?”
RequestSize missingDenim
Illustrative data
One visit, two signals
Cameras show what customers do. Conversations tell you why.
Footfall counters and video tell you that customers left. Only the conversation tells you why, and only the journey tells you whether it mattered.
Visit 7F3A · Saturday 14:02–14:25Illustrative data
Video only
What and where
Spent 9 min in Denim, tried on 2 pairs, left without buying.
Conversation only
What was said, not who or what happened next
Someone asked for black slim 32/34.
Satisfied
Why, and what it costs
Wanted black slim 32/34, tried 2 pairs in the wrong size, left. 14 visits like this a week. Est. lost sales: $850€800£6509 000 kr9 000 kr5.900 kr./week.
What your store floor is telling you
Every conversation becomes structured insight, linked to the visit it came from.
Conversations that convert
Learn which conversations sell, and coach more of them
See conversion with and without a conversation in every zone, how long customers wait for one, and which patterns go with a purchase: asking what it's for, checking the size before the fitting room, suggesting an add-on.
Coaching goes to the seller, not to a scoreboard. Managers see team patterns, never rankings.
app.satisfied.sh
Your feedback
Only you see this- StrengthConversations where you checked size before the fitting room converted 1.8× more often.
- Try moreYou asked what the item was for in 3 of 10 conversations. When you did, customers bought more often.
- TipCustomers asked you about the return policy 6 times this week. The new 60-day policy is in today's briefing.
Team view
Store level · no names, no rankings- Size checked before the fitting roomin 48% of conversations
- Add-on suggested at the fitting roomin 21% · +22% basket when it happens
- Return-policy questions23 this week · up from 11
Time to first conversation: 1m 52s, store average.
Ask the floor
Turn every store into a customer panel, without a single survey
HQ writes a question, picks the stores and how often staff should ask it. It shows up in the staff app, and the answers are picked out of everyday conversations and summarised. Other examples: “Have you seen our autumn campaign?”, “What would make you buy this today?”
New question for the floor
Illustrative dataWhat made you come in today?
- Stores
- All stores
- Frequency
- 1 in 5 conversations
- Runs
- 14 days
Shows up in the staff app. Answers are picked out of the conversations automatically.Live
“What made you come in today?”
n = 0- Saw it on Instagram0%
- Walked past0%
- Needed something specific0%
- Campaign email0%
Summarised from conversations · all stores · day 1 of 14
From insight to action
Every proposal shows what was said, and what happened next
Satisfied turns conversations and journeys into proposals with the evidence behind them and an estimated impact. Approve it or send it as a task to the store. The change is verified and its impact measured.
- Restock black slim 32/34 at Södermalm before SaturdayMeasured +$1,000€900£75010 400 kr10 000 kr6.800 kr./week · est. +$850€800£6509 000 kr9 000 kr5.900 kr.Conversations: 14 requests this week · Journeys: 9 exits without purchase
- Brief staff on the new 60-day return policyMeasured +2.6% · est. +2–3%Conversations: 23 return questions this week · Journeys: 6 led to no purchase
- Send “wool jumper itches” feedback to buyingMeasured −34% · est. −30%Conversations: 17 mentions · POS: 4× more returns than similar items
- Add one person to the fitting rooms, Sat 13:00–16:00Measured +5.3% · est. +4–6%Conversations: 11 complaints about waiting · Journeys: avg. wait 2m 40s, 31% leave without trying on
Satisfied proposes · Replenishment1/4 · Illustrative
Restock black slim 32/34 at Södermalm before Saturday
Customers keep asking for a size that isn't on the floor, and most of them leave.
Evidence · Conversations: 14 requests this week · Journeys: 9 exits without purchase
Est. +$850€800£6509 000 kr9 000 kr5.900 kr./weekSend as taskApprove
- ProposedProposed
- SentSent to store
- VerifiedDone · verified
- MeasuringMeasuring impact
How it works
From a conversation on the floor to an insight the next morning
- 1Staff phone
The Satisfied app. Pause button. Works in a pocket.
- 2Store Wi-Fi
Conversations upload over the store network.
- 3Satisfied unit
A small unit in the store processes the audio.
- 4Structured insights
Topics, requests, obstacles and outcome.
- 5Linked
To the anonymous journey from your cameras, and to POS.
Satisfied is designed to have insights ready by the next morning, together with that day's journeys and sales.
Privacy by design
Satisfied understands what is said about products, sizes and service. Here is exactly how conversations and journeys are handled.
- No facial recognition. No voiceprints used to identify customers. Customers are anonymous IDs.
- Only staff conversations are captured, not the whole store. Staff can pause at any time.
- Satisfied is designed so that audio is processed in the store and in the EU, and raw audio is deleted once it has been processed.
- Satisfied is designed so that transcripts are pseudonymised and deleted after 30 days, and only aggregated insights are kept.
- Nobody listens to recordings by default. Managers see structured insights, not audio.
- Satisfied is designed to go live with clear signage in store, information to staff, and a data protection impact assessment (DPIA) with every retailer.
One conversation, every team
Buying & merchandising
Demand you can't see at the till, sizes asked for, and product feedback like “the wool itches”.
Marketing
Why customers came in today, and whether they've seen the campaign.
Store operations
Service, waits and staffing hours, with the obstacles customers raise in each zone.
Training & HR
The conversation patterns that sell, as team patterns. Coaching stays with the seller.
Core and Pro
Core gives you conversation insights and every journey. Pro adds proposals, tasks, measured impact, Ask the floor and seller coaching.
CAM 02 · Main floor · zones only
Customers are anonymous IDs · no facial recognition
Pilot
Want to see it in one of your stores?
A pilot runs Satisfied in one store, on your existing cameras and staff phones with the Satisfied app. Setup takes a week, and from then on you get conversation insights, proposals and measured results for that store.
Frequently asked questions
What retail operations teams ask us first about conversations, privacy and setup.
Satisfied is a retail intelligence system that understands what is said on the store floor. Staff carry a phone with the Satisfied app that captures their sales conversations. Each conversation is linked to that customer's anonymous journey from your existing cameras, and to whether the visit ended in a purchase. On top of that, Satisfied proposes what to change, sends tasks to store staff and measures the result.
Only conversations between staff and customers, through the staff member's phone. Only staff conversations are captured, not the whole store. Customers are never identified. No facial recognition. No voiceprints used to identify customers. Customers are anonymous IDs.
No. A phone with the Satisfied app is enough. We recommend store-owned phones. The app has a pause button and works in a pocket.
Staff pause with one tap. Clear signage in the store informs customers.
Nobody listens to recordings by default. Managers see structured insights, not audio. Satisfied is designed so that audio is processed in the store and in the EU, and raw audio is deleted once it has been processed.
Satisfied is built for GDPR. Satisfied is designed to go live with clear signage in store, information to staff, and a data protection impact assessment (DPIA) with every retailer. We review every deployment with the retailer's data protection officer.
Satisfied is built for Swedish first, with English and other Nordic languages to follow.
Footfall counters tell you how many came in. Video tells you what they did: where they went, how long they stayed, whether they tried something on and bought. Only the conversation tells you why, and only the journey tells you whether it mattered. Satisfied combines both.
Personal coaching on their own conversations, visible only to them, and fewer repeated questions, because stock, briefings and staffing get fixed. Coaching goes to the seller, not to a scoreboard. Managers see team patterns, never rankings.
Your existing IP cameras, a phone with the Satisfied app for staff on the floor, and a small Satisfied unit on the store Wi-Fi. If the cameras don't cover the full floor, extra cameras can be installed through one of our installation partners. Setup takes one week per store, including staff information and signage. Satisfied is designed to have insights ready by the next morning.
Satisfied is priced per store per month, in two packages: Core and Pro. Contact us and we'll put together a proposal for your chain.
Hear what your stores are telling you
Start with one store. Satisfied captures the conversations, links them to journeys and sales, and shows you what to change by the next morning.