Platform
The Satisfied retail intelligence system
One system that hears why customers buy, sees every journey on your existing cameras, proposes what to change, sends it to your stores and proves what worked.
Illustrative data
Restock black slim 32/34 at Södermalm before Saturday
Customers keep asking for a size that isn't on the floor, and most of them leave.
Evidence · Conversations: 14 requests this week · Journeys: 9 exits without purchase
- ProposedProposed
- SentSent to store
- VerifiedDone · verified
- MeasuringMeasuring impact
- 1Hear & see
- Sales conversations from the staff app, linked to anonymous journeys from your existing cameras and to POS.
- 2Act
- Satisfied proposes what to change, with estimated impact. Approve it, or send it as a task to the store.
- 3Learn
- Cameras verify the change was done, impact is measured, and what works is rolled out to every location.
Cameras show what customers do. Conversations tell you why.
Every sales conversation captured by the staff app is turned into topics, requests, obstacles and outcome, and linked to that customer's anonymous journey from your cameras and to the receipt. Video alone sees that a customer left. The conversation tells you why, and the journey tells you whether it mattered.
- Obstacles grouped by product, service and store, with trends
- Lost sales with the reason: size missing, price, couldn't find it
- Demand you can't see at the till: asked for, not in stock
- Ask the floor: guided questions answered in everyday conversations
Only staff conversations are captured, not the whole store. Staff can pause at any time.
Every visit, from entrance to checkout
Vision AI on your existing cameras follows each visit with an anonymous ID across the whole store floor. Every journey is joined with the receipt at the till, so conversion is measured on real sales, not footfall.
- Store funnel with drop-off at every step
- Single-visit timelines: zones, dwell, fitting room, purchase
- First-time vs. returning flow patterns, without identifying anyone
Floor plans designed around how people move
Footfall, dwell time and paths for every zone, drawn on your floor plan. Satisfied flags dead zones and bottlenecks automatically and proposes layout changes, then measures them.
- Live heatmaps per zone and hour
- Most common paths and where they slow down
- Before/after on every layout change
Put products where customers actually stop
Dwell time, fitting-room visits and sales per category and zone, matched against your planogram. When a category gets high dwell but low reach, Satisfied proposes where to move it and how much it should lift.
- Fitting-room conversion by category, day and hour
- High-dwell / low-sales flags per zone
- Placement proposals with estimated impact
Visual merchandising, measured
Every display change gets a measured comparison: stop rate, dwell, visits to the fitting room afterwards and sales. The winning version is proposed for roll-out across the chain.
- Stop rate and dwell per display
- Automatic before/after on every change
- Roll-out proposals for what wins
Staff your stores around real customer flow
Satisfied compares visitor flow with staffing hour by hour and proposes schedule and floor-placement changes, which go straight to your workforce tool for a manager to approve.
- Visitors vs. staff on the floor, per hour
- Understaffed and overstaffed hours flagged automatically
- Schedule proposals pushed to your workforce tool
Measured at zone and store level, never on individual employees.
Service levels you can finally see
Satisfied measures service from the cameras: average time until a customer is first approached by staff, the number of staff–customer interactions, and staff coverage per zone over the day. Always aggregated per zone, store and hour.
- Average time to first approach, per zone and hour
- Staff–customer interactions per zone and store
- Staff coverage per zone across the day
Measured at zone and store level, never on individual employees.
Satisfied tells you what to change, before you ask
Every day Satisfied turns journey data into concrete proposals: what to change, why, and the estimated impact. Approve a proposal or send it as a task to store staff inside Satisfied. The cameras then verify that the change was carried out and measure its effect.
- Proposals with the journey data behind them and estimated impact
- Tasks sent to store staff inside Satisfied, so everything stays in one platform
- Camera-verified completion and automatic impact measurement
Restock denim sizes M–L before 12:00
Fitting-room exits without purchase in denim peak when mid sizes run low on the floor.
Evidence · Conversations: 21 requests for M–L · Journeys: 9 fitting-room exits without purchase
- ProposedProposed
- SentSent to store
- VerifiedDone · verified
- MeasuringMeasuring impact
Find what works best, and roll it out everywhere
Compare conversion, service levels and the effect of every change across stores. When a change wins in one store, Satisfied proposes the roll-out to the stores where it will make the biggest difference.
- Side-by-side store benchmarks
- Change results compared across locations
- Roll-out proposals ranked by expected impact
One system, two packages
Compare packagesConnects to your stack
Cameras, POS, ERP, inventory, scheduling and BI. Satisfied fits into the systems you already run.
Make every store as good as your best store
Satisfied finds what your best store does differently, from front-table layout to staffing hours, proposes it everywhere else and proves the result.
Platform questions
Satisfied is a retail intelligence system that understands what is said on the store floor. Staff carry a phone with the Satisfied app that captures their sales conversations. Each conversation is linked to that customer's anonymous journey from your existing cameras, and to whether the visit ended in a purchase. On top of that, Satisfied proposes what to change, sends tasks to store staff and measures the result.
Staff pause with one tap. Clear signage in the store informs customers.
No. A phone with the Satisfied app is enough. We recommend store-owned phones. The app has a pause button and works in a pocket.
Satisfied is built for GDPR. Satisfied is designed to go live with clear signage in store, information to staff, and a data protection impact assessment (DPIA) with every retailer. We review every deployment with the retailer's data protection officer.
Satisfied is built for Swedish first, with English and other Nordic languages to follow.